> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.ebcreader.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to reset your password in EBC Reader Campus Edition?

# How to reset your password to EBC Reader Campus Edition?

While logging on to EBC Reader, if you get the error message – ‘Entered e-mail/registered number or password is incorrect,’ we recommend that you do the following to reset your password. Once you reset your password, you can go to your college library and log in to your EBC Reader account. Let us see how you can do it in the following steps-

* Log out from the college EBC Reader library page, **open a fresh google chrome browser** or **login in incognito mode**

![Image showing incognito mode](https://storage.crisp.chat/users/helpdesk/website/7d8db03f648ca000/incognito_1t517ev.png)

* Go to www.ebcreader.com and now click on **Sign-In** to www.ebcreader.com.

![Image showing Sign-In button on www.ebcreader.com](https://storage.crisp.chat/users/helpdesk/website/7d8db03f648ca000/ipbasedlogin1_132dsp3.png)

* Click on **Forgot Password?** option.

![Image showing Forgot Password option](https://storage.crisp.chat/users/helpdesk/website/7d8db03f648ca000/ipbasedforgotpassw_12uoko5.png)

* Enter your College Email id on the **Password Recovery** screen
![Image showing Password Recovery screen](https://storage.crisp.chat/users/helpdesk/website/7d8db03f648ca000/ipbasedcollegeemail_1xklcey.png):

* Look for the Email in your mailbox with the subject line **EBC Account Password Reset**.
![Image showing password reset email](https://storage.crisp.chat/users/helpdesk/website/7d8db03f648ca000/ipbasedresetemail_1tq80y4.png)

* Click on **Click here** hyperlink that’ll allow you to reset your password. Open this link in a fresh google chrome browser or open in **incognito mode**. Enter the new password in the form that opens.

![Image showing EBC Reader Reset Password Screen](https://storage.crisp.chat/users/helpdesk/website/7d8db03f648ca000/ipbasedincognito_17jr3tn.png)